1. Introduction

Welcome to Higher Level Consultancy (HLC). These terms and conditions govern your use of our services, including training, consultancy, and any other services we may offer. By engaging with our services, you agree to comply with and be bound by these terms and conditions.

  1. Definitions
  • “Company,” “we,” “us,” and “our” refer to Higher Level Consultancy (HLC).
  • “Client,” “you,” and “your” refer to any individual, organisation, or entity that engages with HLC’s services.
  • “Services” refer to the training, consultancy, and any other professional services provided by HLC.
  1. Scope of Services

HLC provides training and consultancy services in the field of safeguarding children. The specifics of the services, including duration, content, and format, will be agreed upon in advance with the client.

  1. Booking and Payment

4.1 Booking Process

  • Bookings for our services can be made via our website, email, or telephone. Once a booking is made, you will receive a confirmation via email outlining the details of the service.

4.2 Payment Terms

  • Payment for services must be made in full prior to the commencement of the service unless otherwise agreed in writing. We accept payment via bank transfer, credit/debit card, or any other method specified at the time of booking.
  • For ongoing consultancy services, payment terms will be outlined in the service agreement.

4.3 Late Payments

  • Failure to make payment by the due date may result in the suspension or cancellation of services. HLC reserves the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate, as per the Late Payment of Commercial Debts (Interest) Act 1998.
  1. Cancellation and Refund Policy

5.1 Cancellation by Client

  • If you wish to cancel a booking, you must notify us in writing as soon as possible. Cancellations made more than 14 days before the service start date will receive a full refund.
  • Cancellations made between 7 and 14 days before the service start date will incur a cancellation fee of 50% of the total service cost.
  • Cancellations made less than 7 days before the service start date will not be eligible for a refund.

5.2 Cancellation by HLC

  • HLC reserves the right to cancel or reschedule services in exceptional circumstances. In the event of a cancellation by HLC, clients will be offered a full refund or the option to reschedule at no additional cost.
  1. Intellectual Property

6.1 Ownership

  • All training materials, course content, and other intellectual property provided by HLC during the course of service delivery are the property of HLC or its licensors. These materials are protected by copyright and other intellectual property laws.

6.2 Use of Materials

  • Clients are granted a non-exclusive, non-transferable licence to use the materials provided solely for the purpose of the training or consultancy. You may not reproduce, distribute, or use these materials for any commercial purpose without prior written consent from HLC.
  1. Confidentiality

7.1 Confidential Information

  • Both parties agree to keep all confidential information disclosed during the provision of services private and confidential. Confidential information shall not be disclosed to any third party without prior written consent unless required by law.

7.2 Data Protection

  • HLC complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected during the course of service delivery will be processed in accordance with our Privacy Policy.
  1. Limitation of Liability

8.1 Exclusion of Liability

  • HLC shall not be liable for any indirect, consequential, or special loss or damage arising from the use of our services, including but not limited to loss of profits, business interruption, or loss of data.

8.2 Total Liability

  • HLC’s total liability to you for any claim arising out of or in connection with the services shall not exceed the total amount paid by you for the services.

8.3 Professional Advice

  • The training and consultancy services provided by HLC are intended to offer guidance and support. However, they do not constitute legal, medical, or other professional advice. Clients are responsible for seeking appropriate professional advice where necessary.
  1. Warranties

9.1 Service Quality

  • HLC warrants that the services provided will be delivered with reasonable care and skill. However, we do not guarantee that the training or consultancy will result in any specific outcome or result.

9.2 Client Warranties

  • The client warrants that they have the necessary authority to enter into a contract with HLC and that all information provided to HLC is accurate and complete.
  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Amendments

HLC reserves the right to amend these terms and conditions at any time. Any amendments will be communicated to clients and will take effect from the date of communication.

  1. Contact Information

For any queries regarding these terms and conditions, please contact HLC via email.