Introduction

At Higher Level Consultancy (HLC), we are committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  

Information We Collect

We may collect personal information from you when you:

  • Visit our website
  • Contact us through email, phone, or online forms
  • Enroll in our training courses
  • Engage our consultancy services

The types of information we may collect include:

  • Basic personal information (name, contact details, job title, organisation)
  • Course enrollment details
  • Payment information
  • Correspondence and communication records
  • Website usage data (through cookies and similar technologies)

How We Use Your Information

We use your personal information for the following purposes:  

  • To process your enquiries and orders
  • To provide training and consultancy services
  • To communicate with you regarding our services and updates
  • To improve our services and website
  • For marketing purposes (with your consent)
  • To comply with legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected, unless we have a lawful basis to do otherwise.  

Legal Basis for Processing

We rely on the following legal bases to process your personal information:

  • Consent: When you explicitly agree to the processing of your personal data for a specific purpose.
  • Contract: When the processing is necessary for the performance of a contract with you (e.g., providing training or consultancy services).
  • Legitimate interests: When we have a legitimate interest in processing your data, such as to improve our services or for marketing purposes, provided that your interests, rights, and freedoms do not override these interests.

Data Sharing

We may share your personal information with:

  • Third-party service providers who process data on our behalf (e.g., payment processors, email providers)
  • Relevant authorities (e.g., law enforcement) if required by law

We ensure that appropriate safeguards are in place to protect your personal information when it is shared with third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:  

  • Secure data storage
  • Access controls
  • Data encryption
  • Regular security reviews

Data RetentionWe will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.  

Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to rectification of inaccurate or incomplete information  
  • The right to erasure of your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing  
  • The right to withdraw consent (where applicable)

To exercise your rights, please contact us using the details provided below.

Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at via email.  

Changes to this Policy

We may update this privacy policy from time to time. Any changes will be posted on our website.